Privacy policy

1. Data controller

Oemm, UAB (Company Code: 306981495, VAT: LT100017300913), registered in Lithuania at V. Nagevičiaus g. 3, LT-08237 Vilnius, is responsible for processing personal data provided through our storefront, account portals, and communication channels.

2. Information we collect

3. How we use your data

• Process and dispatch orders, manage returns, and coordinate warranty claims.
• Provide account support, trade pricing, and product recommendations matched to your fleet profile.
• Monitor fraud and keep our platform secure through access logs and anomaly detection.
• Send service updates, stock alerts, or marketing communications where you have opted in.

4. Legal grounds for processing

We rely on contract fulfilment to deliver orders and manage accounts, legal obligations to maintain tax and warranty records, and legitimate interest to improve our services. Marketing communications require your explicit consent, which can be withdrawn at any time.

5. Sharing information

WW Spares shares data only with trusted processors: courier networks, customs brokers, payment providers, IT hosting, and analytics platforms. Each partner is bound by data processing agreements aligned with GDPR requirements.

6. Data retention

• Account records: retained for the active duration of your relationship plus 5 years for audit obligations.
• Orders and invoices: stored for 10 years to comply with EU VAT legislation.
• Support tickets and diagnostics: archived for 24 months to support warranty lifecycle management.
• Marketing preferences: stored until you unsubscribe or request deletion.

7. Your rights

• Access, correct, or update your personal information at any time.
• Request deletion or restriction of processing where permitted by law.
• Object to processing carried out on legitimate interest grounds.
• Withdraw consent for marketing communications.
• File a complaint with the State Data Protection Inspectorate or your local authority.

8. Contact

For privacy requests, email info@wwspares.co.uk or write to Oemm, UAB, V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania. We respond to verified requests within 30 days.